Privacy Policy

1. Introduction

Taqeemak is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Company and branch information
• User names, email addresses, and phone numbers
• Customer feedback, ratings, and complaint submissions
• Subscription and payment records
• Support messages submitted through the contact form
• Technical information such as browser, device, IP address, and usage data

3. How We Use Information

We use collected information to:

• Provide, operate, and improve Taqeemak services
• Manage customer feedback, reviews, and complaints
• Generate and manage QR feedback links
• Manage companies, branches, users, and subscriptions
• Process payments and maintain payment records
• Respond to support requests and contact messages
• Improve security and prevent misuse of the platform

4. Customer Feedback Data

Reviews, ratings, and complaints submitted through QR codes are used to help the related business improve customer satisfaction and service quality. This data may be visible to authorized users within that business account.

5. Data Sharing

We do not sell personal information. We may share limited information with trusted service providers only when needed for hosting, payment processing, analytics, security, or technical support.

6. Payment Information

Payments may be processed through third-party payment providers. Taqeemak may store payment records such as amount, status, provider name, and transaction reference, but we do not store full card details.

7. Data Security

We use reasonable security measures to protect information, including encrypted connections, secure hosting, access controls, and database protection. However, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

9. User Rights

Users may request access, correction, or deletion of their personal information by contacting Taqeemak support. Some data may need to be retained for legal, accounting, or security reasons.

10. Cookies

Taqeemak may use cookies and similar technologies to maintain user sessions, improve user experience, analyze platform performance, and improve security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Taqeemak after changes means you accept the updated policy.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact us through the contact page.